“If a typical person can do a mental task with less than one second of thought, we can probably automate it using AI either now or in the near future.”
ResolveHQ started after our founder watched a close friend—who runs a 7‑figure DTC store—get crushed every promo season. Queues spiked, refunds ballooned, and agents burned out re‑typing the same WISMO and return macros. After one Black Friday weekend ended with a 36‑hour backlog and thousands in unnecessary concessions, enough was enough. ResolveHQ exists to give brands a policy‑safe agent that handles the repetitive work instantly and escalates the real edge cases—with receipts.
Hard guardrails: refund/discount thresholds, VIP logic, explicit escalate‑when‑unsure.
Integrations
Widget‑only or siloed FAQ bot.
Works in Gorgias/Zendesk/Intercom with Shopify/Plus, Loop/Returnly, Klaviyo, and WISMO/3PL.
Validation
Ship and pray.
50‑ticket Golden Set + shadow mode before go‑live; weekly KPI reports post‑launch.
Results
Unstable answers; low deflection.
Targets after stabilization: 20–50% deflection, sub‑60s replies, ≥95% policy compliance.
Pricing
We’re not a toy chatbot. ResolveHQ is a policy‑safe automation layer built to protect margin and customer trust. Engagements are designed for outcomes and scale.
Launch Sprint → Growth
Prove lift in a week, then scale automation with governance.
Opens in a new tab — your responses save directly to our system.
FAQ
Will this hallucinate or go off‑policy?
We lead with a policy engine: hard limits on refunds/discounts, VIP rules, and “escalate‑when‑unsure.” Before the agent touches customers, we validate on a 50‑ticket “golden set” and run a “shadow mode” where the agent drafts while your team replies—so we can compare outputs safely. Post‑launch, we audit weekly with a target of 95%+ policy compliance.
What does First Response Time (FRT) mean?
FRT is how quickly a customer gets the very first reply after contacting support. We aim for under 60 seconds so customers feel seen immediately—even if the full resolution takes longer.
What is Average Handle Time (AHT)?
AHT is the average time your human agents spend working a ticket until it’s resolved. By letting the agent handle repetitive tasks and gather context, AHT for humans typically drops 25–30%.
Will replies sound robotic?
No. We ingest your tone guide and macros, then A/B test style variants. The agent mirrors your brand voice and uses templates for sensitive scenarios.
How much work is onboarding?
Day‑0 intake is 60–90 minutes to share policies, macros, thresholds, VIP definitions, and brand tone. We handle helpdesk + Shopify/returns + WISMO wiring, then tune with you during the Sprint.
How are discounts/refunds controlled?
Refund and discount actions require explicit allowance in the policy engine. Anything ambiguous is escalated to a human with a context pack. No “surprise concessions.”
Data privacy & retention?
No cross‑tenant training. We use least‑privilege access, role‑based controls, and default to 30‑day log retention. PII is masked where supported by your stack.
What if results aren’t there?
ResolveHQ is outcomes‑driven. If we don’t show measurable lift during the Sprint, we keep working free until we do. You’ll receive weekly reports and sample transcripts so progress is transparent.
